NTL:home - TV, Telephone & Broadband Internet Review

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NTL:home - TV, Telephone & Broadband Internet
2 stars
Average rating for this product is: 2 out of 5

From 1 rating and 29 reviews

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carrbear's Review of NTL:home - TV, Telephone & Broadband Internet

20th Oct 2005

Overall Rating

0.5 stars
  • Value for money
    2 stars
  • Customer Service
    0.5 stars
  • Time Service Used
    Over 1 Year
  • Features
    1 stars
Good Points

There is no line rental.


Bad Points

Everything else!


General Comments

Recently moved house after having NTL for 6 years. Telephoned 7 times (each with half hour on hold) to inform them of move, cancel services at current address and find out if services could be supplied at new address.
Each time I rang it was like they'd never had any other phone calls from me. Every employee I spoke to didn't seem to have a clue what I was talking about - even in the house moves department which is surely what they are there for?
Moved house and discovered for myself that they were not able to supply their services. Not sure why they were unable to tell me this themselves?
Rang up to tell them about this and tell them to collect their equipment and was told I would have to pay for the month even though I'd had no services. This was because I'd not given a months notice. Hmm. I rang 6 weeks before I moved but apparently they hadn't recorded that call and so I'd have to pay. I think not!! Had long and protracted argument with them and they eventually decided to refund the tv charge but still charge me for calls. I agreed and awaited the bill. Bill arrived with all charges on plus another months!
Wrote letter and sent cheque for calls. Cheque not cashed. Another bill received this time charging me for services at the new address - which they weren't able to provide!
Now just occasionally receive letters telling me if I don't pay my bill then they will have to stop my services. Since this is exactly what I asked them to do about 3 months ago - it would be wonderful if they actually did that!

NTL are cheaper than BT / Sky but I'm not sure the saving is worth it!

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