Tenerife Princess Hotel Review

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2.9 stars
Average rating for this product is: 2.9 out of 5

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angella's Review of Tenerife Princess Hotel

14th Oct 2005

Overall Rating

1 stars
  • Value for money
    1 stars
  • Board Basis
    Half board
  • Accommodation
    1 stars
  • Food
    4.5 stars
  • Location
    4.5 stars
  • Date of stay
    October 2005
  • Tour Operator
    Thomson
  • Customer Service
    4 stars
  • Resort
    4 stars
Good Points

Air conditioning now working well, friendly and helpful hotel staff


Bad Points

The Thomson rep was unhelpful and patronizing when trying to explain something was unsafe, when in fact what we were telling her had already been condemned 3 weeks before, but was still open for use.


General Comments

We wanted no worries about the accommodation on our holiday to Playa de las Americas in Tenerife, so we booked into a "platinum" hotel (The Tenerife Princess), and paid for such a holiday. Sadly on arrival this isn't what we got. There was mould on the corridor walls, tired and shabby surroundings, the edging on furniture was missing showing the chip board, and to have any sort of view from the balcony you had to climb on a platform to see over the wall.
On arrival we went to use the fitness suite and we found 2 rusty pieces of equipment. An exercise bike which was broken, and a weights bench which had frayed cords, both completely unsafe. On reporting this to the rep (only about the gym being unsafe for us and others), she was only interested in telling us actually "it wasn't advertised as a gym, but a fitness suite"!?. Also in ticking the actions box on the complaints form, and repeatedly offering us champagne and fruit, eventually after numerous offers we accepted, but surprisingly it never came, which was an insincere gesture which added insult to injury.

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