HSBC Right Track Into Study Student Account Review

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2.8 stars
Average rating for this product is: 2.8 out of 5

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skyrider007's Review of HSBC Right Track Into Study Student Account

11th Oct 2005

Overall Rating

4.5 stars
  • Customer Service
    3.5 stars
  • Ease of use
    5 stars
Good Points

- High street bank with many branches
- Chequebook/Paying-in book
- Solo/Maestro Debit Card
- Free use of most cash machines
- Good Internet Banking service
- Good customer service at branch


Bad Points

- Long queuing time at busy branch
- Solo Debit Card issued cannot be used to guarantee cheques
- Miserable interest rate


General Comments

HSBC have very friendly staff, despite the large number of customers. I am very pleased with their Internet Banking service, and I have used it to check my balance and transfer funds. The balance shown online is always up-to-date, and it also indicates "available balance", rather than just "uncleared balance". The telephone banking service is not very useful, and I have experienced very long waiting times to speak with a representative (who is usually based in India - language problems). Apart from all the negative points mentioned, HSBC is a well recognised bank, which provides an efficient service for day-to-day banking.

Highly recommended, especially to students studying at A-Level.

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