Car Checkers www.car-checkers.co.uk Review

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2.7 stars
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ajm17's Review of Car Checkers www.car-checkers.co.uk

11th Oct 2005

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    0 stars
Good Points

None.


Bad Points

They couldn't even manage to make a booking properly.


General Comments

I decided to book an inspection with CarCheckers because they were £25 cheaper than AA/RAC etc. I booked on a Sunday with the seller present. They said that one of their engineers would carry out the inspection within 2-3 days. When I hadn't heard anything by Thursday morning, I called to find out what was happening - a lady told me she would find out and call me back - nothing - I called again in the afternoon and another lady said she would find out. Eventually I got a call from someone claiming to be some MD, saying that they had no record of my booking and that due to a technical fault with their email system on Sunday they "may" have lost some booking information! This was very poor in itself but when I suggested that maybe the guy could arrange for me to be seen to as a priority (seeing as I had already wasted 4 days), he simply said they were too busy and that I should make my booking again and possibly wait another 3/4 days! It was simply embaressing having to explain all this to the seller who by the way wasn't impressed either.

I eventually got the inspection done with DEKRA (AA's partner company) who were very helpful & professional. I explained that I had been let down by one of their competitors and needed an inspection ASAP and they managed to fit me in the next day.

If you want my advise, pay the extra £25 and go with a reputable company!

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Members' Comments onajm17's Review

  • nigelheaton on 10th Jan 2006

    We have investigated this matter and wish to advise that on the day in question we had I.T problems beyond our control and that this was a genuine unfortunate, one -off incident.

    We undertake thousands of inspections annually and 99% of our customers are satisfied. Please see our website testimonials.

    N Heaton. Techical Director

  • ajm17 Rank: Lance Corporal on 18th Jan 2006

    The incident may have been IT based, but this shouldn't have affected your customer service should it? I don't doubt that this was due to a "one off" IT incident, but my annoyance was with the inability to accomodate my request within a reasonable time once you were aware that the IT incident had affected your systems. When I asked if I could be seen as a matter of priority (having already waited 4 working days for a response) I was simply told to book the inspection again.
    Would you have given a company that second chance after being let down especially when you have so many bigger competitors?