Sainsburys DVD Rental www.sainsburysdvdrental.co.uk Review

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Sainsburys DVD Rental www.sainsburysdvdrental.co.uk
1.5 stars
Average rating for this product is: 1.5 out of 5

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FFan's Review of Sainsburys DVD Rental www.sainsburysdvdrental.co.uk

10th Oct 2005

Overall Rating

1 stars
  • Value for money
    0.5 stars
  • Content
    2 stars
Good Points

First 2 weeks, fantastic.


Bad Points

After the first two weeks, turnaround too slow.


General Comments

I emailed Sainsburys DVD Rental querying the quality of the service I was receiving. (unlimited dvd rental, 3 at a time.) They told me I wasn't top priority - they had to see to customers renting lesser amounts before someone like myself (admittedly a high user) to ensure "fair play".

Not satisfied with this reply I wanted to know why, as someone paying for their premium package, I wasn't as much of a priority as the next person. If I'm paying for unlimited dvds that's what I should be getting - as indeed everyone should be. They didn't once try and blame the slow postal service. Rather they told me around 75% of dvds are processed within 2 days. I was waiting at least 4 days for one to be processed after their receiving it. From reading about other people's experiences I can only assume they try to limit the amount of dvds each customer receives.

In a month of use I was very lucky if I received any dvd from my top 10.

If you're a high user, don't go near this service. It's not good value for money compared to other deals out there. I'm going back to Blockbuster.

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