Berketex Bride, Kingston Review

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2.6 stars
Average rating for this product is: 2.6 out of 5

From 1 rating and 7 reviews

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claire005's Review of Berketex Bride, Kingston

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

Nothing


Bad Points

Dresses in shop only available in sizes 14 and 16 - other sizes have to be ordered. (50% deposit required up front) Our dresses did not arrive until 3 weeks before the wedding date.
Alterations are a hidden cost and not fully explained at initial fitting - you have no choice but to pay!


General Comments

Beware of Berkertex Bride. My sisters and I ordered wedding and bridesmaids dresses from their Kingston branch back in April. We tried on the only sizes available in the shop (14's and 16's), ordered and paid deposits. We were assured that the dresses would be ready for us to try on at least a month before the wedding. With 3 weeks to go to the wedding day, we phoned to arrange fitting appointments and were told that the dresses were not ready! We were devastated to discover that alterations would cost extra - £180, definitely not explained to us earlier. After many hours spent on the phone to head office, we eventually got our dresses (with 9 days to spare). My sisters and I will never use Berkertex Bride again. We hope that no-one else has to endure the disgraceful treatment we received.


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