Written on: 08/10/2005 by claire005 (1 review written)
Dresses in shop only available in sizes 14 and 16 - other sizes have to be ordered. (50% deposit required up front) Our dresses did not arrive until 3 weeks before the wedding date.
Alterations are a hidden cost and not fully explained at initial fitting - you have no choice but to pay!
Beware of Berkertex Bride. My sisters and I ordered wedding and bridesmaids dresses from their Kingston branch back in April. We tried on the only sizes available in the shop (14's and 16's), ordered and paid deposits. We were assured that the dresses would be ready for us to try on at least a month before the wedding. With 3 weeks to go to the wedding day, we phoned to arrange fitting appointments and were told that the dresses were not ready! We were devastated to discover that alterations would cost extra - £180, definitely not explained to us earlier. After many hours spent on the phone to head office, we eventually got our dresses (with 9 days to spare). My sisters and I will never use Berkertex Bride again. We hope that no-one else has to endure the disgraceful treatment we received.
As rated by real users
" Beautiful dress, lovely staff " Read More
" Terrible service " Read More
Written by Becky34
" The dress is amazing " Read More
Written by leslie.r
" Great Customer Service & Selection " Read More
Written by Vee.M
" Lovely Experience " Read More