By KEVINPARKER61 on 27th Sep 2005
KEVINPARKER61's Ratings| Customer service | 0/10 |
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| Value for money | 0/10 |
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| Overall value | 0/10 |
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 KEVINPARKER61's recommendation |
Good Points
You're having a laugh.
Bad Points
Stay well away from Car Craft and their warranty company which is called NAC of Newport.
General Comments
Having purchased a car from Car Craft in Newport, South Wales, we were told that before we take the car away we would need to have their warranty (NAC), we had a choice of 2, a basic and an advanced as we were buying a 3 year old techically advanced car we decided on the more expensive one just in case the car came across a major problem. Well that is what happened , 1st the gear box, flywheel, clutch had to be replaced at a considerable cost luckily to Peugeot as NAC said that their warranty doesn`t cover, so because the car still had a manufactory warranty left on it they replaced all the above at Peugeot`s cost ,then we had to have several steering parts replaced as advised by Peugeot , so we did at our own expense as again NAC refused to take the blame , then whilst travelling across from Wales to Bristol there was a very disturbing noise from the engine that got progressivly worse to the extent of us not being able to drive the car , RAC came out and diagnosed the the crankshaft pully (internally) was U/S , so we had to be towed from Bristol back to Wales and direct to a Peugeot dealer in Newport, that was on the 10/09/05 and again NAC refused to repair the car under their warranty saying that because I didn't have the car serviced at 42,000 miles that the warranty is now void. I told them that I picked the car up with 48,000 miles on so how can I be responsable for the previous owner not having the car serviced. They then said oh ahhhh ! ummmmm! because I didn`t have the car serviced at intervals of 6,000 miles per full service they will not repair the car. But Peugeot UK say`s that the car can go 12,000 miles between each full service but still they will not take responsability for the repairs, even their telephone manner is terrible. I have rang them on about 12 times and each time they answer the phone with ` hello ` not NAC.
arsh69 on 9th Apr 2008