LowestOnWeb www.lowestonweb.com Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

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john loader's Review of LowestOnWeb www.lowestonweb.com

26th Sep 2005

Overall Rating

2 stars
  • Value for money
    4.5 stars
  • Customer service
    Poor
  • Quality of website
    4 stars
  • Goods purchased & cost
    PC £450
  • Delivery
    On time
Good Points

Reasonably fast delivery. Generally good quality product. Relatively cheap.


Bad Points

Technical support are a real slog. PC (AMD3000) was not configured as every other PC bought, and the microphone boost was not enabled. Won't help with software that won't run that they didn't supply. Wouldn't support software on WinTV, they just sent me to the manufacturer, despite it crashing PC.


General Comments

I bought a Quest PC from LowestOnWeb in March. The microphone wouldn't work. Tech support never came up with an answer, and my neighbour showed me an obscure windows tick box (no other PC I've bought had this unticked). Skype, the world's most popular VoIP software was too quiet, and they couldn't care. The Hauppage software for the Nova Win PC crashed my PC. They just referred me to Hauppage, and it took over a week to send me new drivers, even though they did direct me to ATI download site, but without telling me what to download. I am still waiting for a solution to stop the ATI software trying to load on boot up - in Hungarian! Lifetime support doesn't mean your lifetime or that of the PC, but of the operating system. I upgraded one machine (an Evesham from their parent company) from Windows 98 to XP SP2, and they didn't want to know about new drivers for the original sound card.
If they could get technical support sorted, and were a bit more imaginative at testing their products, they'd be the best!

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