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| Value for Money | 6.1/10  |
|---|---|
| Reviewer Rating | 5.5/10 |
| Overall Rating | 6/10  |
By ponker
on 25th Sep 2005
| Value for money | 0/10 |
|---|---|
| Overall value | 0/10 |
 ponker's recommendation | |
Location.
Unclean.
I would not recommend Elite Cattery to anybody who cares about their cats.
When I picked my cats up from Elite Cattery, they had an overpowering smell of urine. On further investigation I noticed that it was all over their fur (even their heads). When I telephoned to ask why this had happened, the proprietor made many excuses.
The same evening I noticed that they were sneezing. The next few days my cats got progressively worse. They were sneezing constantly, and could not breathe through their noses.
I telephoned Elite Cattery again, concerned about their illness. I was told that there had been sneezing in the cattery, and that there was a notice in reception.
I told her that I had not seen the notice, and if I was told of the illness I certainly would not have let them stay.
She then proceeded to make further excuses, by telling me that my cats had been kept separate to any of the cats that were sneezing. She then told me that they must have picked it up at home - which I told her was unlikely, as they are house cats and do not go outside. She then contradicted herself by saying that they could have caught it through an open window as the illness is airborne (which of course would mean that they could have caught it at the cattery, even if they were kept separate)
No apology whatsoever was given about the state of my cats, or any responsibility taken.
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 1 | 0 | 0 | 1 |
Total Respect: 0
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donnalewis on 11th Mar 2006