Astraeus Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 3 ratings and 9 reviews

Thumb down 44% of users recommend this product

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tony1206's Review of Astraeus

24th Sep 2005

Overall Rating

0 stars
  • Value for money
    0 stars
  • Flight From - To
    Gatwick
  • Flight on time?
    0 stars
  • Comfort on flight
    0 stars
  • Flight Date
    July 2005
  • Ticket class
    Charter /Package
  • Customer service
    0 stars
  • Quality of food
    0 stars
Good Points

None


Bad Points

You don't actually fly with Astreaus


General Comments

We have flown to Samos in Greece every year for the past 7 years, and it has primarily been with Excel each time, upon booking our holiday this year, we were surprised to see that Kosmar has taken on a new charter, Astreaus. We were slightly concerned as not even the travel agent had heard of them, so started to conduct some research of our own.

We checked in at Gatwick, and were greeted with pleasant smiles, telling us that we will be taking off on time, 5 minutes later they were telling passengers of our 6 hour delay.

We finally made our way down to the departure gate and were boarded on a bus to circumnavigate Gatwick, and pull up next to a Fly Be plane. (Very old, dirty and torn seats)

Food was disgusting, but what else do you expect from a charter. Seats were ripped and lacking in padding, and my seat belt was torn. I pointed out to the air stewardess, she said it would be ok.

Return flight, we were promised that we would actually fly Astreaus, but no, again another Fly Be plane, this time they only had enough food on the flight for just under half the passengers, and decided to give it out to random people. This almost caused a mutiny in the air. I was not too bothered as the food is normally awful.

They refused to serve drinks, and made us all keep our seat belts on for the entire journey, also only one toilet was working and the light went out every time you closed the door, all I can say, is its a good job I know where everything is.

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