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- Motorpoint Glasgow, Lanarkshire
- iainqosfan's review
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| Customer service | 3.5/10   |
|---|---|
| Value for Money | 4.5/10 |
| Overall rating | 3.3/10 |
By iainqosfan
on 8th Sep 2005
| Customer service | 0/10 |
|---|---|
| Town/City | Not Set! Not Set! |
| Value for money | 0/10 |
| Overall value | 0/10 |
 iainqosfan's recommendation | |
None.
Lack of important information from salesman, unhelpful customer services staff.
I bought a Daewoo Tacuma from Motorpoint in Glasgow, with delivery miles, new (05) registration and a promise from the salesman of 3 years warranty and 3 years servicing. When I got the car, the stereo was missing and the sales staff fobbed me off for about 6 weeks before they eventually sent me a new one. Even worse, when I took the car to a Daewoo dealer to get a couple of wee problems sorted out they told me that it has been made in 2001 - FOUR YEARS prior to it being sold to me as new! The manager at Motorpoint tried to tell me that this is normal - the car had been through at least 3 model revisions since the one I had been sold! I also had to pay the preperation fee, yet the car turned up dirty, missing the stereo (which they hadn't noticed during the electrical checks), with several dashboard buttons broken, and with a roll of masking tape in the engine cavity - leading me to think that they didn't actually do the checks. After about 3 months of battling with the management of Motorpoint, I eventually managed to get a full refund. The Daewoo is now back on the website with a 300 reduction on what I paid! I have told eveyone I know NEVER to go to these people - AVOID!
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