CyberPower Inc. Xtreme Gamer Platinum Pro Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

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bheverly's Review of CyberPower Inc. Xtreme Gamer Platinum Pro Computer

8th Sep 2005

Overall Rating

0 stars
  • Value for money
    0 stars
  • Ease of Use
    0.5 stars
  • Time Computer Owned
    Less than a Week
  • Ease of Set Up
    2.5 stars
Good Points

Computer arrived fairly quickly for shipping to Hawaii. Worked for one week, has not worked since.


Bad Points

Computer worked for one week, and hasn't worked since. Cyberpower is a non-customer support oriented company. They have not replied to requests for an unincluded on-site support number. They have failed to respond to numerous emails.


General Comments

I bought a Cyberpower 6000+ for my son, due to great advertising. The computer was built, and arrived within the 5-10 days as specified. The computer died at end of the first week. Their on-site tech folks, 2Net, seemed willing to help, but although I purchased Cyberpower, they did not include the on-site service number. After four emails and three calls of being switched around, I still have no response from the company. In addition, I have asked if I should just send the computer back, but it appears they are delaying issuing me with a return number. If it goes over 30 days they will not refund your money, and even if refunded they will charge you 15% to restock on a computer that didn't work for even a week. This is an unreliable computer and an unreliable company. I read reviews that indicated they were an OK company, but based on my interaction with them, they have no customer service focus or politeness.

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