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- Scanners
- Epson Perfection 4990
- Ratsalad's review
Have a picture of Epson Perfection 4990 Scanner?, please send it to us.
| Scan Quality | 5.7/10   |
|---|---|
| Ease of Set Up | 7.7/10 |
| Ease of Use | 7.7/10 |
| Value for Money | 6.3/10 |
| Overall rating | 6/10 |
By Ratsalad
on 6th Sep 2005
| Time Scanner Owned | 1 - 6 Months |
|---|---|
| Scan Quality | 0/10 |
| Ease of Set Up | 5/10 |
| Ease of Use | 4/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 Ratsalad's recommendation | |
I bought an Epson Perfection 4990 in late June.
It's an OK piece of Kit. It replaced my Umax Astra 6440 firewire, which I was perfectly happy with. My scan log shows I have made 73 scans in the 3 months I have owned the 4990. Suddenly green streaks started appearing on my scans. On mailing Epson support, they tell me it is broken!
Follows... is their returns and repair policy. Impressed? neither am I.
The issue you are experiencing is caused by a physical fault with the scanner unit itself. For this reason, please contact the EPSON Digital Imaging support desk on 08702 ******* where a technician will assist you further.
If your product is within warranty, you can take your scanner to one of our EPSON Express Centres located around the UK.
Products will be checked and tested by the Express Centre, and this process should normally last for around 15 minutes. If for any reason the Express Centre is unable to repair your unit, they will swap the product, providing proof of purchase is supplied and the product is within warranty. The whole experience is expected to take 30 minutes in total.
Should the product be older than 30 days, then the unit will be replaced with a Quality Assured unit. A Quality Assured product is a unit that has previously been returned to EPSON and repaired. It will have been fully serviced and met our strict Quality Assured standards. The outer casing should be free from scratches, blemishes and should be aesthetically pleasing. EPSON believe that this provides our customers with an effective and efficient service.
If your unit is out of warranty, you may still take your product to your local Express Centre. Please be advised that for any repairs made, a charge will be incurred. If there are no Express Centres within a reasonable travelling distance, you can contact our National service Care Centre on 01684 ****** who will be able to arrange for the product to be repaired under a chargeable Return to Base service.
For further information on EPSON Express Centres and their locations in your area, please visit us at;
http://www.epson.co.uk/support/express/index.htm
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 1 | 0 | 0 | 0 |
Total Respect: +1
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