Direct Line Home Insurance Review

Watch this item
Direct Line Home Insurance
1 stars
Average rating for this product is: 1 out of 5

From 1 rating and 16 reviews

Thumb down 13% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Gagnor Regis's Review of Direct Line Home Insurance

6th Sep 2005

Overall Rating

0 stars
  • Value for money
    1 stars
  • Type of Cover
    Buildings & Contents
  • Have you made a claim
    No
  • Customer Service
    0 stars
Good Points

Cheap.


Bad Points

Poor and arrogant customer service. Poor communication.


General Comments

I recently moved house and tried to move my insurance with Direct Line to the new property. It was a nightmare. Constantly failing to update our records - send us the confirmation of the new price - and then after confirming it ringing us to ask for all sorts of information bit by bit. Of all the parties I dealt with during the move they were by far the worst - an absolute pain in the neck. Contacting us to ask for information that we had already given them was another one. The staff appeared to be incredibly robotic and unable to think for themselves, unable to admit to mistakes that were repeatedly made at their end and also in a couple of situations were quite rude with no provocation whatsoever. Blaming the customer for the increased workload that they had created for themselves. They were a communications disaster area as far as I could see. A horrible company staffed by some horrible people who were only interested in getting their money off you in my opinion. Eventually I ditched them and would never use them again no matter how cheap they are. They seemed to have quite a brutal business sense in terms of beating their competitors which also translated innapropriately to the way they deal with their customers.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

On average, people found this review not helpful

How helpful did you find this review?


Members' Comments onGagnor Regis's Review

  • twinklestar1980 on 2nd Jan 2007

    I couldn't disagree more with this comment. I have always found the staff at Direct Line to be extremely helpful and pleasant. I have moved house a few times, and all changes of address have been done straight away over the telephone. Myself and family and friends couldn't recommend them enough for customer service. Perhaps you didn't have all of the relevant information, as this account seems a bit unbelievable in my experience.