Scottish Power Review

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trixon's Review of Scottish Power

26th Aug 2005

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

None


Bad Points

Useless billing and terrible customer support


General Comments

I've been with Scottish Power for about four years and have noticed that prices seem to keep rising more and more, until recently I got a bill for £498 quid out of the blue for my gas and electricity. When I phoned them they told me that I haven't paid any gas for a year, and that I had put myself into a "debt situation". I told them I had paid all of my quarterly bills without fail. I spent hours on the phone to them at enormous expense while they investigated, and then a stuffy woman told me that in fact they hadn't billed me for my gas for a year!! She didn't apologise: in fact, she told me it was my own fault for not checking what I was paying for. The bills are confusingly laid out and it's not always obvious. They gave me the option of paying it now in a lump sum or signing up for a direct debit for a year (as if I would trust them with that!), thereby entering into another year's energy with Scottish Power. I phoned Energy Watch - very helpful, and they said try and get 25% off the bill. Scottish Power would only take 10% off, which I have reluctantly had to pay. I dealt with many different people at Scottish Power over the last month and not one of them apologised - in fact they were rude and unhelpful. I will CERTAINLY be going elsewhere for my energy from now on! I am not a naturally angry person, so please forgive me for my rather raw review. They have driven me to it.

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