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- shabu22's review
| Customer service | 3/10   |
|---|---|
| Value for Money | 5/10 |
| Overall rating | 4.3/10 |
By shabu22
on 23rd Aug 2005
| Have you made a claim? | Yes |
|---|---|
| Customer service | 0/10 |
| Value for money | 2/10 |
| Overall value | 2/10 |
 shabu22's recommendation | |
They mention Good Coverage, but do they honour it?
I can't believe how much of a hard time they are giving me for claiming for a DNA blood test. The blood test came back positive with FIPs. Now it's more then three months, and they keep asking for one thing after the other to pay the $200.
First they wanted to know if my cat had its annual vaccination?
>> I provided them with a letter from the vet
Then they wanted a letter stating that the FIP Vaccination is not part of the annual vaccine
>> Got them a letter, again from the Vet
Now they want a letter stating that the Doc never recommended the FIPs vaccine for an Indoor cat!!!!
This is ridiculous!!!
I have 5 cats and all of them are insured through PetCare. I pay $120 a month for all of them, and have paid faithfully for more then 4 years now. They need to consider their customer service level, as one request after another is very very annoying.
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