CyberPower Inc. Xtreme Gamer Platinum Pro Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

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cybermad's Review of CyberPower Inc. Xtreme Gamer Platinum Pro Computer

23rd Aug 2005

Overall Rating

0 stars
  • Value for money
    0 stars
  • Ease of Use
    0 stars
  • Time Computer Owned
    Between 1 - 4 Weeks
  • Ease of Set Up
    0 stars
Good Points

None.


Bad Points

Computer arrived non-functional. It overheats and shuts down during game play.


General Comments

Order arrived two weeks ago yesterday. Still not working!! It overheats!! I am on the phone with tech support everyday, and every support person has a different answer, so far all wrong. They replaced the fan, and were going to ship it UPS Ground. I called to ask for faster service and was told 3 days. I asked for a manager and got 2 days, but no overnight. The manager lied about the UPS schedule that I had already printed out, and it was in front of me when I called. They were supposed to replace the video card, and they took my credit card as collateral on friday before shipping it, I have just called now (Monday), and the part has still not gone out of the building. They gave me the name of someone to email with my complaints, and I did so last thursday, still no answer/response. When I call and ask for him, he is never in the office.
Could this get any worse? My poor teenage son who saved his money for this, is the one who suffers. I am off to the better business bureau next.

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Members' Comments oncybermad's Review

  • boilsub on 13th Sep 2005

    My CyberPower Inc. computer overheats during gameplay too. I have tried to improve fan settings and it doesn't seem to be helping. The computer isn't over a year old! I am open to ANY helpful suggestions.