Carphone Warehouse Fresh Freedom Review

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Carphone Warehouse Fresh Freedom
1.6 stars
Average rating for this product is: 1.6 out of 5

From 2 ratings and 18 reviews

Thumb down 33% of users recommend this product

Best Price: £FREE !

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tallbird's Review of Carphone Warehouse Fresh Freedom

20th Aug 2005

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Tariff Features
    0.5 stars
  • Time spent with Tariff
    1 - 6 Months
Good Points

There really aren't any.


Bad Points

Poor coverage. Poor customer service. Lack of features.


General Comments

I made the mistake of signing up to Fresh Freedom from the Carphone Warehouse on the monthly contract tariff. It is the worst mobile experience I have ever had. Right from the start they got it wrong, and I ended up without a phone at all for 10 days while they ported my numbers (it's never taken this long any other time I have swapped network). I got itemised bills that I specifically declined, and I did not get the text bundle I requested, but used the text assuming that I had them in a bundle!! I have received no credit for these mistakes, and no apology.

I then requested international roaming, and when I arrived on holiday needing to contact my friend - Yep, no international roaming.

I had just changed my bank account, so I waited until Fresh took payment from my new account before cancelling the old one. They are trying to say that I cancelled the new one. This was a different bank, so I am quite clear about which I cancelled and which I set up!! They even charged me (again) for their mistake.

Apart from the service issues, the coverage is awful. I can rarely make a complete call (although I know my Motorola V620 is partly to blame). You can't get WAP, so no downloads, and no picture messaging etc...

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