muriel robinson's Review of Scottish Power
16th Aug 2005
Overall Rating
- Value for money
None
Bad Points
Incompetence, rudeness and untrained staff.
General Comments
When I moved house in June, 2005 I gave Scottish Power my meter readings and arranged for the existing direct debits to stay in place.As soon as I was in the new house I gave Scottish Power the meter readings and they again confirmed that the direct debits would simply carry on.
But oh no! First they took an amount of money as a final payment for the old house. Then after a lot of phone calls they set up new direct debits for the new house. But then two of their 'originators' cancelled everything anyway.
My bank has confirmed today that that is exactly what happened.
When once more I tried to resolve this mess by calling Scottish Power some girl in their office tried to tell me that the direct debits would now cost me £40 more per month than had been agreed.
HELP HELP HELP
M Robinson
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