donnalovescheese's Review of Kuoni
10th Aug 2005
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?No
I don't even know where to start, Kuoni were so bad so I'll list the problems:
1. Mistakes made with our tickets.
2. Delays with flights there, back and with all resort transfers.
3. Supposed 4 1/2 star hotel was filthy and in poor repair.
4. We were stuck in a hurricane with no info from Kuoni on what was happening, what we should do or how long the hurricane would mean our return flight would be delayed by.
5. Transfer back to airport was dangerous. We were driven in a badly maintained vehicle, along waterlogged roads (following the hurricane) at speeds in excess of 100kmph.
6. As the hurricane caused us to be delayed, Kuoni refused to help arrange or pay for our missed connecting flight.
7. I have complained to Kuoni 3 times, and have not yet received a response (30 days have passed).
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