pmjcg47's Review of Tiscali
8th Aug 2005
Overall Rating
- Value for money
Polite agents trying hard to be helpful on phone. Cheaper than BT.
Bad Points
No refund for wrong bill. Wrong charges applied to calls. Too many expensive calls to Tiscali trying to sort problems.
General Comments
Tiscali charged for Broadband a month before it was able to be connected, due to line problems not their fault, but I haven't managed to get a refund. I signed up for their Free Weekend package, which is supposed to give evening calls at 5p for an hour, but my bills show varying charges for these. Substantial percentage of my bills so far has been long expensive calls to Tiscali, usually going over the same things again and again to many different agents, all assuring me the matter will be dealt with within 48 hours. When I had trouble getting broadband connected, I felt the possibility of an unsuitable BT line could have been investigated a lot sooner instead of weeks of trying everything else possible.
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Members' Comments onpmjcg47's Review
pmjcg47
on 1st Nov 2005
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Update: I finally got my refund, but never got the wrong charging issue sorted. The final insult... when I gave the required 7 days' notice that I had asked BT to take over the service again, Tiscali cut me off at once without waiting for BT to do the changeover. You have been warned!