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- JC Trav's review
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| Customer service | 4.9/10   |
|---|---|
| Overall cleanliness | 7.9/10 |
| Value for Money | 4.1/10 |
| Reviewer Rating | 3.8/10 |
| Overall Rating | 3.8/10 |
By JC Trav on 8th Aug 2005
| Date of use (month/year) | July/Aug 2005 |
|---|---|
| Transport links | Poor |
| Range of shops | Poor |
| Eating facilities | Poor |
| Customer service | 0/10 |
| Overall cleanliness | 8/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 JC Trav's recommendation | |
We flew into Orlando Sanford July 21 and out on August 4. As in the previous review we were kept waiting on the tarmac on arrival because they don't seem to be able to cope with more than one aircraft at once! Again a very long wait to clear US customs with no air conditioning and another long wait for the baggage. On departure we had luckily taken advantage of a 'free time' check-in service offered by Travel City Direct, but other passengers waited for three hours to check in. There was a long queue to pass through security, they even X-rayed our shoes and I was pulled out for a body check even though I hadn't set off the alarm, this was done in full view of everyone - a very humiliating experience. I have no problem with random checks but think they should happen behind screens. The departure lounge was totally inadequate, there wasn't enough seating and the food, drinks, papers etc were way over priced. Again the staff only seemed to be able to cope with boarding one plane at a time resulting in a backlog and delays. To top it all, when we were 15 minutes from departure and all seated on the plane, US Customs decided they wanted to screen every piece of baggage again! This resulted in a 2 and a half wait seated on the plane while they did this. Overall I think Sanford is inadequate for the flights it receives and hasn't enough staff to cope with the numbers. I also found many of the staff rude and unhelpful, they treated us with contempt and we got the impression they thought we were all likely bombers! So much for the British and American 'special relationship'. We have travelled to the US four times in the last ten years. This will be the last.
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