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| Customer Service | 1.3/10   |
|---|---|
| Value for Money | 2.2/10 |
| Reviewer Rating | 1.3/10 |
| Overall Rating | 1.3/10 |
By smora on 4th Aug 2005
| Value for money | 0/10 |
|---|---|
| Overall value | 0/10 |
 smora's recommendation | |
I called the customer service line, and I was very disappointed by the way I was spoken to. I was advised that the rep. did not have a supervisor to speak with me.
I booked a flight with 1800 CheapSeats, and received an email telling me that as the credit card holders name was different, that the credit card holder must call them within 12 hours to authorize the purchase. Once the authorization was cleared, I would then receive a final confirmation email with the purchase price, and advising me whether the airline had accepted the reservation. When I received this email, I called the customer service rep. and I was told that the credit card holder must call to authorize, or the ticket would become void, and that no charge would be made to the credit card. I explained to the customer service rep. that the card holder was out of reach, and could not call. The rep. again said that the ticket would therefore become void and no charge would be made. So I left it at that! That is until the credit card bill arrived, showing that a charge had been made.
I have been given the run around by CheapSeats for several days, and no one has been available. 1800 CheapSeats went against their own rules, and charged the card, and did not even send a final confirmation showing the charge was made, therefore I did not get on the flight. Now they are saying the ticket shows a "no show" and is non-refundable. They are wearing me out, so I will give up and not continue to proceed, but I am at a loss as to what else to do, or who to contact to try and get my money back, or a credit with the airline.
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jb720
on 28th Sep 2005