1-800-CheapSeats.com www.1800CheapSeats.com Review

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smora's Review of 1-800-CheapSeats.com www.1800CheapSeats.com

4th Aug 2005

Overall Rating

0 stars
  • Value for money
    0 stars
Bad Points

I called the customer service line, and I was very disappointed by the way I was spoken to. I was advised that the rep. did not have a supervisor to speak with me.


General Comments

I booked a flight with 1800 CheapSeats, and received an email telling me that as the credit card holders name was different, that the credit card holder must call them within 12 hours to authorize the purchase. Once the authorization was cleared, I would then receive a final confirmation email with the purchase price, and advising me whether the airline had accepted the reservation. When I received this email, I called the customer service rep. and I was told that the credit card holder must call to authorize, or the ticket would become void, and that no charge would be made to the credit card. I explained to the customer service rep. that the card holder was out of reach, and could not call. The rep. again said that the ticket would therefore become void and no charge would be made. So I left it at that! That is until the credit card bill arrived, showing that a charge had been made.
I have been given the run around by CheapSeats for several days, and no one has been available. 1800 CheapSeats went against their own rules, and charged the card, and did not even send a final confirmation showing the charge was made, therefore I did not get on the flight. Now they are saying the ticket shows a "no show" and is non-refundable. They are wearing me out, so I will give up and not continue to proceed, but I am at a loss as to what else to do, or who to contact to try and get my money back, or a credit with the airline.

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Members' Comments onsmora's Review

  • jb720 Rank: Lance Corporal on 28th Sep 2005

    August of 2004, I tried to purchase a ticket wtih them. When I did, the wrong dates showed up but my credit card was charged. I IMMEDIATELY called 1800Cheapseats and got the runaround.... no supervisor... blah, blah, blah. When I finally got a supervisor, she said it was the customer service rep's fault but that because it was pass the 24 hr window, they could not give me a credit. WHOSE FAULT WAS IT THAT A SUPERVISOR WAS NOT AVAILABLE WHEN I CALLED IMMEDIATELY??!! How convenient, right?

    Anyhow, I filed a report with the Better Business Bureau. I then contacted my credit card company (Amex) explaining exactly what happened (giving dates and times of each phone call, etc.). The next month I was pleasantly surprised to receive a credit from Amex. Cheapseats did nothing!!