Debenhams Direct Review

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0.4 stars
Average rating for this product is: 0.4 out of 5

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gelert45's Review of Debenhams Direct

4th Aug 2005

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

None


Bad Points

No customer communication, bad service, 'it's not our fault it's yours' attitude


General Comments

Ordered online. Received email confirmation of order. But when called mid week to find out status of order was told it was cancelled becuase bill to address on my credit card didn't match ship to. No communication from Debenham's re this. They had both my tel # & email address - that's what I call good customer service!!!

No where on Debenham's website does it inform customers of this, only that they don't ship outside the UK. If this is there policy (which is an anti business policy) then it should be communicated clearly and obvioulsy.

I contacted theri HQ. A senior manager didn't have the grace, good business sense and customer service skills to call me back herself. Instead she had one of her employees handle it. His letter said this was thier policy but provided no rational as to why it was nor why it wasn't communicated upfront to customers.

To boot, they had the gall to charge my credit card for goods not recieved!!! Great little business they are running there. Don't touch them with a 10 foot poll if I were you there are many other options out there.

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