Westjet Review

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Westjet
3.2 stars
Average rating for this product is: 3.2 out of 5

From 3 ratings and 22 reviews

Thumb up 55% of users recommend this product

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deblogan's Review of Westjet

3rd Aug 2005

Overall Rating

5 stars
  • Value for money
    5 stars
  • Flight From - To
    Victoria, BC to Calgary, AB
  • Flight on time?
    5 stars
  • Comfort on flight
    4.5 stars
  • Flight Date
    June 2005
  • Ticket class
    Economy
  • Customer service
    5 stars
  • Quality of food
    4 stars
Good Points

Friendly, welcoming staff, clean, spacious jets, great scheduling


Bad Points

Can't think of any!


General Comments

From the beginning of my interaction with WestJet associates to the very end I was made to feel welcome and valued! While my flight was not delayed, the one in the gate next to mine was and I was able to observe how this was handled by the staff. I loved the way that passengers were told more specifics of the delay than is customary, and it certainly engendered a dramatic reduction in the number of angry passengers. Aboard the jet the seats were more roomy that I was expecting, having flown with a number of other airlines in the past several years. The lack of meals was no problem - snacks and drinks were offered cheerfully. The welcoming speech was friendly, amusing and informative, and while there can be no doubt that the safety of the passengers and crew is taken very seriously, the presentation of the safety features was done in a way that kept the passengers' attention better than most. I appreciated the occasional dialogue from the cockpit about where we were and weather comments.

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