Written on: 29/07/2005 by pensilva (3 reviews written)
Very good customer service.
No Bad Points.
Well its nice to be able to sing the praises of an Internet shopping site, but I just have to give Digital Media Stores, of Epsom, a big pat on the back. They offered me a service so good, that I felt I must share with others.
Recently I purchased a JVC camcorder from Amazon (you can read my experience with them in a previous review), and thought that an extra battery for it would be good, particularly the biggest available, so my daughter could take it to Switzerland when she tours with the County Wind band.
Checking the JVC site for the battery BN-VF733UI, I was shocked to see the price at £95. Even the next model down was £75. Free delivery of course (I should think so!)
I surfed around using good old Google, and came across digitalmediastore.co.uk, they had a compatible battery by DMS, model no. JVF733 for £46.99, delivery was £1.99, very reasonable! So I placed an order on 7th July and received it on the 9th.
I charged up the beast (it did take 3 times longer than the battery that came with the camera), and I tested it, for a while all was great, until an error kept popping up on the viewing screen (Communication Error), indicating a battery camera problem.
On the 15th (after giving it a re-charge and further testing), I contacted DigitalMediaStore and asked their advice, it turns out the battery could be at fault, would I send it back freepost, and they would exchange it, it was dispatched as per instructions clearly provided by their e-mail, hoping the return will be in time for the trip leaving on the 24th.
Trusting, in providence, I left it until the 22nd, having not heard from the supplier I emailed, the battery had now been withdrawn from sale and they will refund when they received the one I returned, just my luck, what a let down I thought.
I enquired about the next model down (JVF714 a three hour life battery), they were made by a different manufacturer, and they had had no problems with these, but it was a little tight to reach us by the deadline, I paid for the new one £39.99 plus special delivery £6.99, (still better than £75), and then came a flurry of e-mails,
Special delivery wouldn't guarantee next day delivery - change it back to first class - they are packing it now while asking the Royal Mail driver to hang on, - order shipped.
AND it arrived on the Saturday morning the 23rd.
On the 25th, they had received the one I returned and issued all necessary credits.
Job well done!
This internet shop seems to offer all sorts of batteries, chargers, memory, accessories and printer inks, all at competitive prices, but most of all, a customer service that feels like it has the human touch, and will endeavour to put the customers wishes first and foremost.
If they treat all their customers the way I was served, I think they will have a bright and successful future, I for one certainly hope so.
I also think that the Royal Mail should have some credit too, they certainly did a good job.
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