United Airlines Review

Good Points
On time, really helpful and polite staff, clean aircraft

Bad Points
Food was a little bland on some flights

General Comments
I flew United Airlines in November 2004, firstly from London to San Francisco and then on to Hawaii. The return journey was via LA rather than San Fran.



Given that it was both the first time I'd flown since 1990 and been on a wide body plane, it came as a bit of a shock to see such good service. The London -San Fran flight left 10 minutes early (not common I understand) and economy was way better than United brand themselves. Don't get me wrong, economy isn't 1st class so don't expect sofa's to sit on, but none the less the seating was quite amicable for a 10 hour flight. I particularly like the seating arrangement (2 - 5 - 2) which was ideal for couples travelling together; at least I wasn't stuck in one of the central 5 seats looking at the back of someone's head for half a day! The food was a little bland but at least not poor quality like some airlines reputations. There was a decent selection of movies, though as I had the window seat I spent most of my time admiring the scenery, when there was some to see (namely Greenland and Canada). One thing that did stand out is the fact that the staff didn't stop - for almost 9 hours! They were running around like god knows what, a real credit to the airline I'd say. All in all an excellent flight and we got there an hour early too.



The other flights I took were of exactly the same quality as the one mentioned above. We suffered no delays and all the flights got in a little earlier than scheduled.



I'll fly United again in 2007 when we return to Hawaii after I've got married in the Cook Islands next November.