Cambrils, Esmeralda Apartments Review

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Cambrils, Esmeralda Apartments
2.8 stars
Average rating for this product is: 2.8 out of 5

From 2 ratings and 26 reviews

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mbrown's Review of Cambrils, Esmeralda Apartments Costa Dorada

21st Jul 2005

Overall Rating

0 stars
  • Value for money
    0 stars
  • Board Basis
    Self catering
  • Accommodation
    1.5 stars
  • Food
    0 stars
  • Location
    1.5 stars
  • Date of stay
    july 2005
  • Tour Operator
    Thomson
  • Customer Service
    0 stars
  • Resort
    1.5 stars
Good Points

None


Bad Points

Serious health and safety issues.


General Comments

I could have cried when I saw what was supposed to be my self-catering apartment at the Esmeralda Apartments. It was a very small dingy room, with a cupboard for a kitchen. The floor to the main room wasn't swept, but at least the bedding was clean-even if it was holed and threadbare. The 'kitchen' was filthy. Several pots, plates and cutlery were covered with dried-on food. Cutlery door and cupboard below were falling apart. Fridge not cleaned out, food and drink spillages on floor, grease inside shelves and drawers, mould or growth beside the cooker, kettle was a travel kettle-harbouring more mould, no oven or grill, no fans or air-con, so because of its small size, it reeked of smelly food odours. I would NOT advise anyone to stay at this hotel, not even if they pay YOU.
Staff and the rep very unhelpful. After I complained on arrival, it took them two days to send someone to clean the room. Even then I had to report my concerns again before they did this. When they did 'clean' it they only removed the food particles from crockery, cutlery etc. They never touched the floor, fridge, worktops, mouldy growths etc. It was like FAWLTY TOWERS- without the laughs. I would not recommend it and if I could give a minus rating then I would.

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Members' Comments onmbrown's Review

  • sophie1985 on 28th Jul 2005

    I'm investigating these apartments, can I have your contact details to talk to you please? if you could send them to me at: here_at_last@msn.com

    thanks