Motorola V635 Review

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Motorola V635
3.2 stars
Average rating for this product is: 3.2 out of 5

From 0 ratings and 14 reviews

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smallc's Review of Motorola V635

19th Jul 2005

Overall Rating

0 stars
  • Value for money
    0 stars
  • Time Phone Owned
    1 - 6 Months
  • Battery Life
    0 stars
  • Reception
    1.5 stars
  • Reviewers Network
    10
  • Screen Quality
    3 stars
  • Features
    2.5 stars
  • Style
    2.5 stars

I've had a Motorola V635 for 4 months and am due to send it off again for repair. Within 1 month the earpiece volume started to go quieter and within 2 months I couldn't hear anybody. I was advised to ring Motorola and then to send it off for 2 weeks for repair (postage and packaging at my cost).

Since it has been returned, the earpiece volume started going again after a month and a month later - it's gone again!

I've complained to Motorola as I do not feel that it is acceptable to send my phone off for 2 weeks at a time every other month. The advisors at the customer service department were unhelpful and would not transfer me to a supervisor, despite ringing twice. They are insisting that they can only repair it, whereas, I would like a replacement (new) phone.

I am not the only person to have this problem. I have read reviews complaining of the same problem on review websites and have heard that this is a repeating problem for many people.

In addition to this, the sim card holder has also fallen off and I now have to secure the sim card in place with a small piece of paper.

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