tesco www.tesco.com review

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Average Ratings
Customer Service4.5/10 Based on 1 rating
Quality of website6.2/10 Based on 24 ratings
Value for Money5.7/10
Reviewer Rating5.3/10
Overall Rating5/10 Based on 41 ratings
48% Recommended16 out of 33 Reviews

Review of Tesco www.tesco.com

By Blanchardfamily2001 Rank: MajorCompetition Winner on 16th Jul 2005

Blanchardfamily2001's Ratings
Goods purchased & costGroceries, £65 after discount & missing items
Customer serviceAverage
DeliveryOn time
Quality of website7/10
Value for money3/10
Overall value4/10
no Blanchardfamily2001's recommendation

Good Points

Easy to locate aisles

Bad Points

View basket/checkout only shows individual prices or multi/special buys
Delivery is to front door only
Shopping is not live - i.e., you can order items that are out of stock
£5.99 delivery charge on a Saturday
No min order for free delivery
2hr delivery slots

General Comments

I tried Tesco Online, as I couldn't get a slot for my other online supermarket for the next day.

Their site is well laid out and easy to use, although trying to find Iams Cat food, I had to resort to search and could not find sparkling peach flavour water!



I noticed, however that despite making multibuy/ special offer purchases the checkout/view basket showed the individual price. This is confusing and gives an over priced shopping basket.

Early on Saturday morning (3.50am) I remembered I had missed some items, logged on to see a message saying I had until 4.29 am to change the order - the order was changed after 5 minutes and I got the message I was to late to make any changes.

We had a 10-12noon delivery slot, the delivery came at 10.30am and was dropped at the door - not to kitchen table. The driver did not contact us to advise he was on his way.

When I looked at the delivery sheet, I found 5 items were out of stock and 2 items had been subsituted - which I felt was poor for such a large supermarket, especially at the weekend.

The receipt was good, listed every item, and it did show the breakdown on the special offers.

I felt the £5.99 delivery charge was far too excessive, our original order was over £75, and
this should guarantee free delivery.

The lack of a live stock control on the web is not very good, considering the technology out there. If I had gone to the supermarket myself, I would have seen the items were not available, why can't they do the same for the customer on the web.

I would not be able to recommend Tesco Online to anyone.

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