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| Customer service | 3.5/10   |
|---|---|
| Value for Money | 6.1/10 |
| Reviewer Rating | 4.4/10 |
| Overall Rating | 4/10 |
By mfagg on 8th Jul 2005
| Customer service | 9/10 |
|---|---|
| Value for money | 8/10 |
| Overall value | 8/10 |
 mfagg's recommendation | |
Good price.
Excellent after sales customer care.
Be prepared to wait for your car after you've bought it.
I bought a 1993 Volvo S60 for £4000 less than any other dealer I could find from the Car Giant Car Supermarket so they are cheap. They also process an enormous amount of cars so be prepared to wait for yours after you've bought it! I expected to drive off the same day... they wouldn't let me until they'd checked it & fixed anything wrong (they said they replaced an O2 sensor) so I drove back home in my wife's boneshaker and 2 screaming kids & picked it up 6 days later. Waited 2 hours to actually pay for it after the whole of London was in the line before me & when we drove off the brakes were juddering but as it was 9pm we drove home with the kids screaming (& hitting) on luxurious leather upholstery & I prepared myself for a shouting phone call the next day! This is where I was surprised I've had a lot of experience with car dealers in the past who wriggle their way out of as much as they can....not so with car giant - they said take it to your local garage (so no long drive) get them to fax the estimate to us & we will approve it & pay them by credit card. I got 2 new front discs & pads (£226) but then found that there was still a noise from the rear ones so had them replaced the next day (another £226) all taken care of by car giant. So I'm very happy with the car & car giant, and my local garage likes them as well!
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