Royal Bank of Scotland Home Insurance Review

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3.7 stars
Average rating for this product is: 3.7 out of 5

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babrahams's Review of Royal Bank of Scotland Home Insurance

7th Jul 2005

Overall Rating

5 stars
  • Value for money
    5 stars
  • Type of Cover
    Buildings & Contents
  • Have you made a claim
    Yes
  • Customer Service
    5 stars
Good Points

Great customer service, and extremely quick to sort everything out.


Bad Points

None at all!!


General Comments

We recently switched our mortgage to the Royal Bank of Scotland and switched our home insurance to them as well. We have only been with them a couple of months.

A couple of weeks ago our home was hit by lightening, and everything that was connected to a phone line blew up! Having heard about insurance companies before and how they are about storm damage, I was a little wary of phoning. When I phoned I was so surprised. The people at the end of the phone were brilliant. They were totally understanding and said they would appoint electrical and computer companies immediately and that they would contact me directly.

Once the electrical and computer companies phoned, I had replacement items within a couple of days - in some cases the very next day. All my items were replaced old for new and not necessarily the same product. In many cases I was upgraded.

The electrical company could not supply my sky box, therefore the insurance company said to contact sky direct, get a letter from them to confirm the installation costs etc, and the day after I sent the letter, the insurance company phoned me to say that all had been approved and that they would send a cheque directly to Sky and then Sky would contact me to arrange installation.

I cannot believe how smoothly everything has gone, and how quickly it has all been sorted. All the staff are pleasant and polite - they phone back when they say they will, and they are very quick and ensure everything is followed through.

This has got to be the best home insurance company around, and although I am a big fan of the Royal Bank of Scotland anyway, I will be ensuring that I stick with them, and will be using a lot more of their services in the future.

All I can say is a BIG thank you to the Royal Bank of Scotland for all their help and assistance.

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Members' Comments onbabrahams's Review

  • speedy1967 on 23rd Apr 2007

    I have home insurance with Royal Bank Of Scotland. My boiler recently broke and flooded my kitchen. They have got out of paying for my boiler by putting it down to wear and tear.

  • anetka Rank: Lance Corporal on 17th Nov 2009

    Hmm...this review is surprisingly well written and correct in spelling and grammar. The sentences so nice and round, all the main points mentioned in a very marketing fashion. How strange! The bad reviews seem so much worse in quality, but guess what - they actually sound genuine!