Cancun, Moon Palace Hotel Review

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Cancun, Moon Palace Hotel
3.9 stars
Average rating for this product is: 3.9 out of 5

From 6 ratings and 22 reviews

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kj42053's Review of Cancun, Moon Palace Hotel Mexico

6th Jul 2005

Overall Rating

5 stars
  • Value for money
    5 stars
  • Board Basis
    All inclusive
  • Accommodation
    5 stars
  • Food
    5 stars
  • Location
    5 stars
  • Date of stay
    June 2005
  • Tour Operator
    Best Day
  • Customer Service
    5 stars
  • Resort
    5 stars
Good Points

WONDERFUL room service, food, the friendliest staff ever, great atmosphere, the pool was awesome, good weather, great accomodations, and just a good all around place to stay. This place was truly the BEST place we have ever visited. It is certainly worth your time and money.


Bad Points

Check-in time was EXTREMELY slow. The lines were long and they did not have enough staff available to check everyone in. It was hot and we were tired and we had to stand in line for 45 minutes just to learn that our room was not ready yet. They told us to come back and it would be ready in about 45 minutes to 1 hour and that we would not have to stand in line again to receive our key. When we returned, we had to stand in line another 30 minutes. Needless to say, we were not happy campers. However, everything else made up for that.


General Comments

Cancun, Moon Palace Hotel - This place truly made us feel like we were the king & queen. This was our honeymoon and one that we will never forget. Everyone there makes you feel right at home and it did not matter what we asked for, their same response was, "It's my pleasure." Such nice and wonderful people. If you have never experienced a trip like this, it is truly worth your time and money. Not one morsel of food or drink was bad. I feel very fortunate that we were able to make this trip.

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