Taba, Hyatt Regency Hotel Review

Overall Rating

Great weather - fab pools

Some many - in summary this is NOT a 5 star hotel. The food is awful, the rooms are unclean, the staff training appears non-existant - the management are rude and unhelpful - the hotel has problems with cockroaches and ants - the beds are so poor that we put the mattresses on the floor - yes, 5 star!!! No-way!!!

Taba, Hyatt Regency Hotel - This hotel is really disappointing. I would not return here either for business or pleasure.

I would not recommend it - irrespective of how little you may have paid - and there really are some cheap offers available for this hotel! I conclude the cheap deals are in part because of the terrorist incident at the Hilton Taba last year, and in part because the Hyatt Regency Taba Heights is truly appalling!

The 'Hyatt' brand, highly regarded the world over, is seriously let down by this poor quality and inferior service at this hotel.

The hotel claims to be 5 star. Having personally travelled extensively on business and pleasure I am well versed with the variations that exist in ratings from one country to another. Having stayed at both the Hyatt Regency in Sharm and the Ritz Carlton in Sharm within the last 12 months I feel adequately qualified to say that the 5 star rating for the Hyatt Regency Taba Heights is a mistake. It should not be rated above 3 stars!

The food was so poor that we and several other guests, during our stay this last week (June 2005), choose to eat at the nearby Marriott! The hotel management at the Hyatt Regency Taba Heights - especially the front desk manager tended towards 'hostile' and 'unhelpful'. Certainly not what one would expect.

If you have not yet booked to stay at the Hyatt Regency Taba Heights please consider the following and then make an informed choice:

The rooms, whilst large(ish) are not clean. The furniture is so inferior that grade school children can manufacture better quality fittings. There were streams of ants, in part because room-service trays sat deposited outside the rooms - sometimes for days, before being cleared. The beds are so soft that within three days we resorted to putting the mattress on the floor for a better night's sleep. The food in the restaurant is so poor (if you like canteen style and quality food - you will be fine). If your expectations are more than pizza or salad - I am afraid that like ourselves you will come away hungry and having lost weight! You simply cannot get a gin and tonic delivered to your room - you are the guest, yet are told to walk up to the bar!!! Their towels (for the truly dreadful sunbeds) do not look like they have ever been washed. Grey is not a particularly attractive colour for towels or bedding! Some staff were truly grumpy. It is difficult to keep motivated, I would imagine, when you are working in such hot conditions and for such low wages - but when you find one (or two) staff who are smiling, cheerful and who genuinely want to help, you realise that the communication skills and customer care skills of the vast majority at this hotel are truly POOR - especially so the management! Twice we ran out of toilet paper - an oversight maybe - but in a five star hotel? And let's just hope that you do not want marmalade with your breakfast - the hotel had 'none' - apparently - until we said that we would buy some from the Marriott or the Sofitel - then miracles occured - we had marmalade the next morning!

As I believe is appropriate - if you are unhappy about something (and for that matter if you are happy about something) you should make the management aware. I did make the management aware of my concerns and disappointment - as did a significant number of others (apparently). Nothing changed - and in fact the front desk manager was so particularly unfriendly when I checked out (to both me and other guests) that I will be letting the Gold Passport scheme managers know of this issue too!

On the plus side: there are numerous pools - and lots of space for laying out in a different spot everyday - if you wish. And the air conditioning was effective in the rooms. And that is all I could find to say on a positive side.

I am a Hyatt Gold Passport member (frequent user scheme) and will NOT recommend this hotel to friends, colleagues or clients. Do heed my advice and AVOID THIS ONE!!!

Members' Comments onsrodaway's Review

• scuba on 20th Feb 2006

  You must have been at a different hotel. We have been here 3 times, and are due back next month. Unless the standards have severely dropped since November 2004. The staff were professional, respectful and well trained. Yes the food is buffet style but it was well cooked with a good variety, therefore IF ALL YOU COULD FIND WAS PIZZA & CHIPS - THEN YOU MUST HAVE BEEN IN THE CHILDRENS SECTION!! (LoL) Perhaps someone upset & you have an axe to grind! We would reccommend this hotel to anyone - UNRESERVEDLY!

• J2daLeigh on 17th Jun 2006

  Totally disagree with your review. We have just come back from a fortnight at the Hyatt Regency in Taba (June 2006) and had a wonderful time. The hotel staff were top notch and whilst I agree that the food was perhaps not 5 star (but definetly no less than 3.5 star) the accomodation was immaculate and exceptionally clean. The sun loungers were great, and pool towels so clean you could smell the washing powder. A wonderful all round experience.

• ahowlett on 26th Jun 2006

  The purpose of this site is to share reviews and experiences good and bad - NOT to simply pass judgement on other's opinions.
  
  The hotel was, in our opinion, overall poor. The food was not 5 star, the service was disappointing and the hotel generally unclean.

• J2daLeigh on 28th Jun 2006

  Yes, quite right - the purpose of the sight is to put an honest opinion across so people can make the best choice for their holiday in the future. That is exactly why I have responded to your quite negative review - so that people have another opinion. It must have improved since your visit.

• ahowlett on 30th Jun 2006

  Look the author of this review (rodaway) said that this hotel was no good, and so do I. Great you have a different opinion! Point made.

• triggermike on 5th Jul 2006

  I really do not agree with this, must have improved a hell of a lot since you have been. Wonderful place, yes their was a few ants but what do you expect in a 40+ degree dessert?