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- gbcanada's review
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| Flight on time? | 4/10   |
|---|---|
| Customer service | 3.3/10 |
| Comfort on flight | 3.5/10 |
| Quality of food | 6.5/10 |
| Value for Money | 3.3/10 |
| Reviewer Rating | 2.5/10 |
| Overall Rating | 3.8/10 |
By gbcanada
on 29th Jun 2005
| Flight Date | January 2005 |
|---|---|
| Flight From - To | Faro (Portugal) - Toronto (Canada) |
| Ticket class | Business |
| Flight on time? | 0/10 |
| Customer service | 0/10 |
| Comfort on flight | 1/10 |
| Quality of food | 6/10 |
| Value for money | 2/10 |
| Overall value | 2/10 |
 gbcanada's recommendation | |
One-half of our business class flight was good (we did after all try to get a business class seat upon return) even though it was delayed 4 hours.
Flight delays, disinterested staff, lack of customer service response via their website. No accountability for their flight staff's actions. Flight Safety issues (see below)
SATA - On a recent flight from Faro to Toronto, I was shocked with the fact that passengers were permitted to enter the cockpit multiple times during the flight (as SATA stated, after a 2-month delay in responding, that this was 'family' of the crew). It wasn't until I complained to the Canadian Transportation authorities about this violation of flight safety that they responded, claiming they followed all regulations (certainly not Canadian regulations). Similarly, a number of 'family' members were upgraded to Business Class, allowing the flight attendant to focus entirely on a child in the "family" rather than the paying passengers. 4 hour delays appear to be not uncommon, as this happened on our departure, the day before, and the week before. At all cost, fly another airline !!
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 1 | 0 | 0 | 0 |
Total Respect: +1
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