Written on: 28/06/2005 by Warren00 (1 review written)
Good Points
Comfort, storage.
Bad Points
Reliability, Reliability, Reliability.
General Comments
I've got one of the early X9500, although not one of the very first ones that were recalled.
All I can say is that it is the worst buy and the biggest waste of money ever.
I've had it 3 yrs from new now and thank god I took out the extended warranty. It has had no less than two seperate engine rebuilds in about 15,000 miles. Both were 'known problems' according to the dealer, although Piaggio UK didn't want to discuss them direct with me. In fact Piaggio were downright unhelpful and it was only when I threatened them with legal action and bad publicity they decided to pay-up. The first time was due to a basic design fault, a screw on the centre stand can be forced up into the bottom of the engine/oil filter if the bike is grounded. The dealer had been warned of this by Piaggio but Piaggio wouldn't admit this to me! The second, more recent rebuild was agreed immediately as a warranty claim, again, a known problem.
I don't think I have had trouble free/worry free riding for one single week since I bought it. Petrol leaks, broken dashboard twice(oh yes, don't even think of riding it if it's raining!) broken centre stand twice horrendous service costs (service every couple of months if commuting to London from Crawley) battery problems (try getting to the battery if you've got the optional top-box - it's a hoot) seat catches break, top box catches break... the list is endless.
If anyone ever asks me I would beg and plead with them - DON'T BUY IT.
If this review sounds more than normally bitter and twisted, well sorry. But my exhaust has just fallen off on the way to the station this morning......for the second time in 50 odd miles!!!!
As rated by real users
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John Thompson's Response to Warren00's Review
Written on: 12/08/2005
Warren,
Despite your horror story, and not doubting any of the facts, I can assure you that a fair amount was contributed by appalling servicing.
Firstly, the service interval is 4000 miles, not 2000 miles as the generic service book suggests.
I'll bet you were taking it to the dealer every 2000, and I'll bet he didn't say anything...!?
Two engine rebuilds? The first may have been a defect, but the second?
We are aware of the digidash leaks, but they take ten minutes to seal (new ones are now sealed!) and the stand roller needs lubricating each service, so was clearly missed. They are NOT replaced every service, just greased!
The Evo model no longer has this roller by the way.
As for the exhaust falling off twice, well it's held on by two dirty great bolts, so maybe if they had been torqued up properly in the first place....
I'm not suggesting your ride would have been trouble free, but a caring dealer could have made it at least acceptable for you, and most X9 owners are very pleased with these machines.
As my own review clearly states, I am a Piaggio dealer as well as an X9 500 owner, and have supplied hundreds of X9's, so have obviously seen a few go wrong, but rarely massive failures, and have yet to see anything like your own sad story.
I empathise with you, and wish you luck.