cobefn's Review of NTL:home - TV, Telephone & Broadband Internet
26th Jun 2005
Overall Rating
- Value for money
- Customer Service
- Time Service UsedOver 1 Year
- Features
Trying Very hard, really I am !!!
Bad Points
Customer service, Billing!!, quality of service.
General Comments
It just gets worse and worse. I cancelled my NTL TV service four months ago because the service was rubbish, I actually spent MORE money putting up a new aerial and buying a Free view Box. That's when the troubles really started, My next bill showed a charge, I was promised a Credit, on the next bill I was charged again, and get this, Charged TWICE instead of getting a credit, Next bill, I'm charged for the TV service AGAIN, no credit, guess what, I've just been Charged AGAIN! For a service I don't have, so I've just changed my Telephone back to BT now as well. They have taken ALL these charges out of my bank account, I have given them 14 days to repay me (no Credits) or I will sell the debt to a debt collecting agent! See how they like that!
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