air europa review

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Average Ratings
Flight on time?6.6/10 Based on 16 ratings
Customer service4/10 Based on 14 ratings
Comfort on flight4.5/10 Based on 13 ratings
Quality of food2.7/10 Based on 11 ratings
Value for Money4.3/10
Reviewer Rating3.4/10
Overall Rating3.6/10 Based on 20 ratings
28% Recommended5 out of 18 Reviews

Review of Air Europa

By dfunghi Rank: Lance Corporal on 20th Jun 2005

dfunghi's Ratings
Flight DateMay 2005
Flight From - ToSantiago Spain - Madrid
Ticket classEconomy
Flight on time?2/10
Customer service0/10
Comfort on flight5/10
Quality of food0/10
Value for money0/10
Overall value0/10
no dfunghi's recommendation

Good Points

Bad Points

Lost luggage and overcharged

General Comments

Air Europa charged us 187 Euros ( 3 times the ticket price) for 2 extra suitcases. They lost one. We were not offered any refund and have NEVER been responded to by customer service . We have made over 25 attempts by phone and eEmail. This airline should be avoided at all costs.

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5 Comments on Review by dfunghi for Air Europa

  1. lala9010 on 29th Jun 2005

    you had two extra suit cases so why are you complaining about them charging you?!?!?! Extra luggage means more weight on the aircraft therefore they have to put on more fuel, therefore costing money!!!!! pretty simple really:)

  2. lala9010 on 29th Jun 2005

    don't get it?

  3. dfunghi Rank: Lance Corporal on 29th Jul 2005

    We were only ones charged for extra luggage. Many others had much larger luggage and were not charged. We were charged 3 times the ticket price which means I could have offered to fly someone to Madrid if they took my bags for 1/3 the price . Our agent in NY that operated the Air Europa office said we should have same luggage restrictions as our intnl. ticket and lastly either way they never (to date and it has been hundreds of requests over 3 months) responded to us. But I'm going to guess by the tone of your comment you are troll and ignore your further comments.

  4. mattforeman Rank: Lance Corporal on 4th Oct 2007

    Air Europa is SUPPOSED to respect international luggage limits on connecting fights, but they don't. They also very frequently lose luggage and they do NOT respond to claims, even when filed through their own procedure. I have been waiting over a year and despite calls, faxes, certified letters etc. they have not paid for ANYTHING in the luggage that they lost.

  5. mattforeman Rank: Lance Corporal on 4th Oct 2007

    I agree with this review because it is very similar to my experience.



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