Hyatt Regency Hotel Review

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3.7 stars
Average rating for this product is: 3.7 out of 5

From 2 ratings and 8 reviews

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Denise Smith's Review of Hyatt Regency Hotel

19th Jun 2005

Overall Rating

1.5 stars
  • Value for money
    0 stars
  • Board Basis
    Bed & breakfast
  • Accommodation
    4.5 stars
  • Food
    1.5 stars
  • Location
    4 stars
  • Date of stay
    May 2005
  • Tour Operator
    Longwood
  • Customer Service
    0 stars
  • Resort
    5 stars
Good Points

The design of the resort is excellent.


Bad Points

Service is no better than 2 star.


General Comments

Sharm El Sheikh, Hyatt Regency Hotel - The service at the Hyatt is awful. At the Regency Club poolside for example, it would take 35 minutes for drinks to arrive from the time that you managed to find a waiter, which took a further 15 to 20 minutes. We booked a buggy to take us and our luggage to the coach for our journey home. The buggy arrived 20 minutes late, we nearly missed the coach, and had held everyone else up in the process.

The Hyatt is incapable of offering the service they charge for. They cannot cope with pressure or complaints. They get upset if you do complain, but still do nothing about the problem.

The rooms are lovely, it is clean and very comfortable. The prices within the resort are expensive even compared to English prices. This means that most of the guests venture into Nama Bay to eat and drink, leaving very little atmosphere at the hotel at night.

If the hotel were run efficiently it would be a wonderful place to stay. However, with having to chase for service all the time it ruins what could be a fantastic holiday.

Upon a very high recommendation from the Longwood rep we dined at the Souk restaurant. Daylight robbery is all I can say. Poor food, poor service and high prices.

We paid extra for the Regency Club. They closed our private beach and gave us a substandard replacement without apology or compensation. When guests complained they did nothing about it.

If you do decide to go to the Hyatt, I recommend that you do not pay for the upgrade, it really is a waste of money.

I would not recommend the Hyatt Regency.

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