Alliance & Leicester Review

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Alliance & Leicester
1.2 stars
Average rating for this product is: 1.2 out of 5

From 2 ratings and 24 reviews

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stuels's Review of Alliance & Leicester

15th Jun 2005

Overall Rating

0 stars
    Good Points

    None


    Bad Points

    Lack of customer service


    General Comments

    I took out a loan with the Alliance & Leicester back in November 2004 and needed to have a settlement total to pay the loan off in full in June. I have taken a consolidation loan with another bank to pay off outstanding loans and credit cards. Simple you might think, well yes for the other 2 loans and 3 credit cards, but, unfortunately the Alliance & Leicester have decided to take a step back into the dark ages and will only issue a settlement total by post. This so far has not arrived arrived after 14 days and when you try to talk to anyone on the phone or in store they can only tell you that they don't have access to that information. When asked who does "er,um, well head office might have the details." Can I get a phone number or address to contact the head office. Can I, heck. So I have cancelled my direct debit, no doubt they will be a bit quicker off the mark when there not getting their money. My advice: STAY WELL AWAY unless you are, of course, an elderly person who also does not know how to use the internet or telephone banking like the Alliance. Stay away or be prepared to spend a lot of time waiting around wondering where your money has gone.

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