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- Alliance & Leicester
- PaulaT318's review
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Picture courtesy of Deerstalker.
| Customer Service | 3.4/10   |
|---|---|
| Telephone Banking | 4.5/10 |
| Internet Banking | 6.3/10 |
| Local Branch | 2.8/10 |
| Cash Point Facility | 4.8/10 |
| Reviewer Rating | 2.7/10 |
| Overall Rating | 2.9/10 |
By PaulaT318
on 14th Jun 2005
| Used service for | 1 year and over |
|---|---|
| Ease of Use | 0/10 |
| Overall value | 0/10 |
 PaulaT318's recommendation | |
None.
Far too many to mention.
Want a bank? Keep on looking. The A&L have in the 8 years I've been a customer with them - overcharged on bank charges, taken money from my account without authorisation or advance notice, lost a £10,000.00 cheque I presented them for special clearance and despite accepting it and making the appropriate charge for special clearance, I was then told that they can't guarantee a quick service - special clearance eventually took 11 working days. I used to have a car loan, a mortgage 3 savings accounts and a current account with them. All they now have is my current account and that's only because it is such a trial to change it. They have no concept of customer care with upto a 15 minute wait on the phone before you get to speak to a human being, regardless of what time of day or night you phone. Leve well alone!
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 1 | 0 | 0 | 0 |
Total Respect: +1
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