alliance & leicester review

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Average Ratings
Customer Service3.4/10 Based on 7 ratings
Telephone Banking4.5/10 Based on 7 ratings
Internet Banking6.3/10 Based on 7 ratings
Local Branch2.8/10 Based on 6 ratings
Cash Point Facility4.8/10 Based on 8 ratings
Reviewer Rating2.7/10
Overall Rating2.9/10 Based on 17 ratings
27% Recommended4 out of 15 Reviews

Review of Alliance & Leicester

By PaulaT318 Rank: Sergeant on 14th Jun 2005

PaulaT318's Ratings
Used service for1 year and over
Ease of Use0/10
Overall value0/10
no PaulaT318's recommendation

Good Points

None.

Bad Points

Far too many to mention.

General Comments

Want a bank? Keep on looking. The A&L have in the 8 years I've been a customer with them - overcharged on bank charges, taken money from my account without authorisation or advance notice, lost a £10,000.00 cheque I presented them for special clearance and despite accepting it and making the appropriate charge for special clearance, I was then told that they can't guarantee a quick service - special clearance eventually took 11 working days. I used to have a car loan, a mortgage 3 savings accounts and a current account with them. All they now have is my current account and that's only because it is such a trial to change it. They have no concept of customer care with upto a 15 minute wait on the phone before you get to speak to a human being, regardless of what time of day or night you phone. Leve well alone!

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