PaulaT318's Review of Alliance & Leicester
14th Jun 2005
Overall Rating
- Ease of Use
- Used service for1 year and over
None.
Bad Points
Far too many to mention.
General Comments
Want a bank? Keep on looking. The A&L have in the 8 years I've been a customer with them - overcharged on bank charges, taken money from my account without authorisation or advance notice, lost a £10,000.00 cheque I presented them for special clearance and despite accepting it and making the appropriate charge for special clearance, I was then told that they can't guarantee a quick service - special clearance eventually took 11 working days. I used to have a car loan, a mortgage 3 savings accounts and a current account with them. All they now have is my current account and that's only because it is such a trial to change it. They have no concept of customer care with upto a 15 minute wait on the phone before you get to speak to a human being, regardless of what time of day or night you phone. Leve well alone!
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