american express blue review

Picture courtesy of ljmackay.

Average Ratings
Customer service5.2/10 Based on 19 ratings
Value for Money5.3/10
Reviewer Rating5.6/10
Overall Rating6.1/10 Based on 38 ratings
57% Recommended17 out of 30 Reviews

Review of American Express Blue

By the bear on 10th Jun 2005

the bear's Ratings
Used card for1 year and over
Loyalty schemeNo
Customer service0/10
Value for money3/10
Overall value1/10
no the bear's recommendation

Good Points

Low balance transfer rate.

Bad Points

Incompetent customer service.
Customer service not UK based.
Charges made for trying to take money from a cancelled DD.

General Comments

The most awful and incompetent service I have ever received. Set up a DD which was not used so they charged for a missed payment. Cancelled DD and paid two months payments, they tried to take from the cancelled DD and charged me again for the failed payment even though I had paid seperately. Spoke to an idiot based abroad who had no idea what we were discussing (do they just use scripts). My honest advice is never use Amex, use First Direct who may charge a bit more but have a fantastic UK based customer service section.

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