Have a picture of BP Petrol Stations Petrol Station?, please send it to us.
Picture courtesy of Cowcalves.
| How do you rate the customer service? | 4.5/10 |
|---|---|
| Value for Money | 2.7/10 |
| Reviewer Rating | 1.9/10 |
| Overall Rating | 3.3/10 |
By cowcalves
on 9th Jun 2005
| Value for money | 3/10 |
|---|---|
| Overall value | 2/10 |
| | |
They sell petrol.
Poorly marked Pumps.
I've used BP petrol stations pretty much exclusively for the last 18 months because it is convient on my way home from work, as of last night I think that will stop. I went to fill my car up in a petrol station I don't usually use, pulled up at the pump picked up the green nozzle and filled my car up. Turns out in this case the green nozzle was for diesel. I've been driving for 6 years and never once filled my car with diesel and was really confused when my car broke down as I couldn't believe I would have done that. On returning to the petrol station I realised that BP had decided to use a green nozzle for their new super BP diesel, well what a good choice that is, I can't see anyone else getting confused there! I am not trying to completely absolve myself of blame, if I had bothered to read the pump I wouldn't have made this mistake (though some illiterate people or foreigners may struggle), However I think it's universally accepted that green is for unleaded and black is for diesel. There are plenty of other colours out there if you introduce a new petrol Orange, Purple, Blue and White spring immediately to mind. And if for some bizarre reason you really have to use green, put it next to an unleaded pump so that at least people will think, 'two green pumps, is there a difference?'The one I used was just next to a bog standard black diesel pump. They must know it causes confusion, and do because I had to go back and get another tank of petrol to replace the diesel I had drained from my car. I think BP should find the Guy who decided that green was the best colour for their new diesel and give him a large slice of their £8billion profits, because I bet they have made a killing from confusing inattentive drivers and taking more money from the little guy. Though they couldn't possibly reduce the cost of petrol. My advice is be very careful, green doesn't necessarily mean unleaded, and it's an expensive mistake to make (£30 for a tank of diesel and £90 to get it drained).
While I'm on one I would also like to mention that the other reason I have previously used BP so much other than convenience is to get the Nectar points. However I have been going there for about a tank a week for 18 months and have yet to even get a fiver back. I used to get money back all the time when I shopped at Sainsbury's, seems you actually get very little points considering how much you spend. All in all I will endeavour to buy my petrol from elsewhere in future.
Important, please be aware that:

| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 0 | 1 | 0 | 0 |
Total Respect: -1
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