Mobile Shop www.mobileshop.com Review

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Mobile Shop www.mobileshop.com
1.2 stars
Average rating for this product is: 1.2 out of 5

From 6 ratings and 134 reviews

Thumb down 17% of users recommend this product

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mcmills's Review of Mobile Shop www.mobileshop.com

8th Jun 2005

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    Poor
  • Quality of website
    3.5 stars
  • Goods purchased & cost
    Nokia 6230i, £0
  • Delivery
    On time
Good Points

Fast Delivery. On-line tech support response fast.


Bad Points

Absolutely abysmal. Manual entirely in German. Defective Phone Back Cover. Have to pay to send phone back. I was Lied to about number transfer charge being free and then Customer service completely ignored this and still charged me for it. Have not yet been sent English manual despite asking twice.


General Comments

MobileShop is Rubbish, beyond belief. I ordered a Nokia 6230i from them and when the phone arrived the manual was entirely in German. I have transferred my old number across from Orange which has happened today so my old phone is now useless. As they haven't sent me a manual in English yet I have had to figure out how to fit the SIM, battery, and memory module myself.

I rang them before ordering over the net and was clearly and unequivocally told that I would not have to pay for my mobile number to be transferred from Orange to O2 as long as I ordered over the internet. Guess what? They charged me for it. I exchanged a series of e-mails with their customer service who repeatedly ignored that I had been told the number transfer would be free.

After fitting the SIM etc and putting the back cover on I wanted to take the back cover off again to see if I could transfer the numbers on my old SIM. No chance. The back cover steadfastly refused to come off again. And yes, I was following the diagrams in my (german) manual and I checked on Nokia's web site as well.

So I rang their customer service and explained the situation. Their attitude towards their customers is as bad over the phone as it is via e-mail. Now I have to send the phone back at my expense, and even then they are not promising to replace the handset. What a silly, cutomer-hostile attitude. If THEY decide the handset is faulty then maybe they'll send me a new one, if I'm lucky.

I've even tried e-mailing their M.D. about all this but unsurprisingly, got no reply.

Surely there most be at least one good mobile phone company out there?

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