aeg favorit 8081-1m review

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By Grahame Foster on 7th Jun 2005

Grahame Foster's Ratings

Owned Product For:	More than 1 year
Special Features	Not supplied
Ease of Use	9/10
Durability	2/10
Style	9/10
Service & Support	0/10
Value for money	0/10
Overall value	1/10
Grahame Foster's recommendation

Good Points

Looks good, is extremely quiet.

Bad Points

Unreliable, poor service, expensive service.

General Comments

We've had the AEG Favorit 8081-1M for 5 years since 11/99. It stopped the other day and we called the local service agent as AEG no longer have factory service personnel in Australia as they did when we purchased it. Five days later the serviceman calls and informs us that the parts will be VERY expensive and he'll order them. We pay him $110 AUD for the call. Fortunately I checked the price of the main control module with AEG when he left and was quoted $470 plus tax. When I rang the agent later before they came to install the parts I was quoted $1019 plus tax!! This included a drying fan at $391 plus tax. It seems the service agent loads the factory recommended retail by 50%. Contacted AEG who agreed to reduce the price as an ex-gratia deal to a total of 382 plus tax. (A lot cheaper than $1019). The servixceman calls and only fits the main module, we pay him a further $324.50 and he leaves. The machine breaks down again for exactly the same reason.
The machine is still not working three and a half weeks later as the parts have been coming from the AEG centre for the last one and a half weeks.
I will be writing to all sorts of people when this is finished, and I will not recommend AEG to anyone. Thank goodness we are selling the house (and all fixtures go with it in Australia).

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Total Respect: +1