Written on: 06/06/2005 by holotgraphicmem (2 reviews written)
No time to find any....
Unit Purchased: RX-V2500 by Yamaha
I bought this unit about 6 weeks ago. I wanted to swap out my Harmon Kardon AVR-525 because of some Harmon Kardon design attributes I did not care to keep accepting. The Yamaha ran for about 30 minutes, flashed something on the screen beginning with "SP" then shut off. I could not get it to turn on again.
Well, there is no reset I could find, neither are there user accessible fuses. For reset instructions the manual advises you to unplug the unit and set it aside for a week or more to reset it. OK I did. Still nothing, I hear a relay click a few times then stop but that is it. Well to me, that was the dumbest thing I have ever been asked to do, the second dumbest is admitting that I did it.
So now after more than a few weeks the unit still will not turn on. I called Yamaha to authorize the service repair. What I received was basically a very unwelcoming and unexpected answer from the Yamaha technical hot line. The Yamaha technician ask me where I had bought the unit. I replied in a matter of fact manner, "the internet." He immediately said "Your warrantee is now void. It is stated in the warrantee. Send it back the internet, call who ever you bought it from for service, and don't call us." He continued "You did not buy it from an authorized dealer or Yamaha so we won't help you." He then continued to tell me "Yamaha did not get a cent for that unit so we won't fix it." I was amazed and shocked. I told the technician that I would tell the world, so I am. Don't buy any Yamaha products, if you need service your out the funds you put out to purchase the unit. That seems to be the Yamaha way of doing business according the USA technical Hotline in California.
Gee I didn't even to get to tell him who the dealer was and I was told that I voided the warrantee. What? In this obvious boondoggle by Yamaha and its representatives, I believe the Yamaha should be barred from American markets. If every warrantee is void if a consumer buys goods on the internet, then Yamaha is free to dump anything on the market and reek in the profits at no cost. And I was considered the RX-Z9, whoa that would have been surprised when the technician told me I voided the warrantee by purchasing a unit.
My Harmon is working. It is just a pain to configure it every time the power goes out and I ran out of digital inputs, but I can survive. The Yamaha had NVR and more ports and it up converted the video for my HDTV. Well, I guess I received the traditional Yamaha welcome, but my basic response can only be, "Now please leave Yamaha... It is about time the public took out the trash "
WEB Page http://www.yamaha.com/yec/customer/reach_us.htm
Yamaha Corporation telephone Number called: (714) 522-9105
From 8 am to 4 PM Pacific time, Monday through Friday.