Bank of Scotland Review

Watch this item
Bank of Scotland
0.9 stars
Average rating for this product is: 0.9 out of 5

From 0 ratings and 12 reviews

Thumb down 8% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


dafin's Review of Bank of Scotland

4th Jun 2005

Overall Rating

0 stars
    Good Points

    I tried hard, but I can't find them.


    Bad Points

    Bad/poor service. They do not care about there customers. Customers have to carry there mistakes.


    General Comments

    Every time I need service to do something, nothing works. I made a transaction of 690.00 pounds to my German account by telephone banking. All details I gave were correct. They forgot the last number of the IBAN. Now the money has disappeared. They started to investigate 4 days after I had told them the details were wrong. They don't care about me getting in trouble because I can't pay anything in Germany. This will take weeks, actually I don't believe I'll get my money back this month.
    I also have been trying to open a ISA savers account for two weeks. Every one of the staff tells me different rules. Last week I called because of my proof of address. The guy said I could fax it to the number on the letter, one week later I get a letter thanking me for faxing it, but I must go to a branch with it. Before I was told my German ID card could not be used to prove my signature, so I drove 5 miles home to get my British passport. You can imagine how mad I got after reading the German ID would have been enough.
    It is not the mistakes they make that are so bad. Everybody makes mistakes. It is the ignorance and arrogance that makes me sick. They do not bother what happens with their customers.

    Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
    If you disagree with a review then please let us know by writing a review of your own or adding a comment.

    Tweet This Review

    dafin's review has yet to be rated - Be the first!

    How helpful did you find this review?


    LenderAccountDescriptionInterestAEROverdraft  
    Overdraft RateOverdraft Limit
    Alliance & LeicesterPremier Direct AccountEarn a great rate of 6% AER (fixed for one year) on balances up to £2,500.Monthly6.00%0.00%£2,000.00
    Alliance & LeicesterPremier CurrentEnjoy Free annual multi-trip European travel insurance and earn 0.50% AER on balances up to £2,500.Monthly0.50%0.00%£2,000.00
    NatwestNatwest Advantage Gold AccountEnjoy benefits worth up to £704 for just £12.95 a month. Including Mobile phone cover, Travel Insurance and even tailored rates on other Natwest products.Monthly0.25%18.49%n/a