Porto, Grande Hotel Do Porto Review

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3.5 stars
Average rating for this product is: 3.5 out of 5

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bruceamackenzie's Review of Porto, Grande Hotel Do Porto Portugal

31st May 2005

Overall Rating

3 stars
  • Value for money
    3.5 stars
  • Board Basis
    Bed & breakfast
  • Accommodation
    3 stars
  • Food
    2.5 stars
  • Location
    4.5 stars
  • Date of stay
    May 2005
  • Tour Operator
    Hotel Pronto
  • Customer Service
    3 stars
  • Resort
    4 stars
Good Points

Very well located in the centre of the city, near main shopping and tourist sites of interest. Within 100 metres of the Majestic Cafe, one of the best in the city.

Polite and attentive staff.

Old world charm - very comfortable lounge area


Bad Points

Some very, very small rooms where a single bed should be installed instead of a double. Absence of mini-bar and tea/coffee making facilities in small rooms.

Bar area had very poor lighting and would benefit from an overhaul.

Morning breakfast buffet, although adequate could have been more imaginative and a few more 'hot dish' alternatives would have been welcome.


General Comments

Having booked 3 night's accomodation in what I assumed would be a large double bedroom at Grande Hotel Do Porto, my wife and I were very disappointed when we were taken to our room which was one of the smallest rooms I have ever had. We were told that the hotel had been overbooked. There was no room for the chair that was in the room and I put it outside in the hallway. There were only 4 hangers in the wardrobe and we were not able to hang up our clothes. It was late in the day when we arrived and having gone out for supper it was too late to do anything.

The following morning, I complained seriously about the size of the room and 30 minutes later we were relocated to a much better room which had all the space and facilities that we initially thought we were getting. The remainder of our stay was fine.

I would seriously recommend that anyone planning to stay at the hotel should find out beforehand the size of the room they will be staying in as this will make a huge difference to the quality of your stay at the hotel.

Once we had been offered the larger room, everything else was fine. The hotel is right in the heart of the city, unlike some of the newer ones which are several kilometers from the centre. This means that you can walk everywhere without the need for public transport/taxis. There are many interesting shops/cafes near the hotel.

The Airport bus drops you off 50 metres from the hotel as it is in a pedestrianised area.

The reception staff were very helpful once we had sorted out the situation with our room.

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