Santa Susanna, Royal Sun Hotel Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 2 ratings and 15 reviews

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suetomps's Review of Santa Susanna, Royal Sun Hotel Costa Brava

30th May 2005

Overall Rating

1 stars
  • Value for money
    1.5 stars
  • Board Basis
    All inclusive
  • Accommodation
    1.5 stars
  • Food
    0.5 stars
  • Location
    1.5 stars
  • Date of stay
    May 2005
  • Tour Operator
    N/A
  • Customer Service
    0 stars
  • Resort
    1.5 stars
Good Points

Best point being Its right next to the beach, if you had children, they did have a good childrens rep.


Bad Points

The foods is bland, they can't make a dessert to save their lives. The evening entertainment left a lot to be desired, no entertainment at all in the day expect for children's hour. After paying for an all inclusive holiday the bar staff in the outside bar treat you like your begging by making you queue up in lines until they could be bothered to serve you. The pools freezing.
Oh one final thing, I was told by the helpful receptionist that they may not have a room to let for the last day but I would be able to use a room to shower in to freshen up later. But when I asked about this later on, on the last day I was told I could shower in the swimming pool.
So hence I'm registering my thoughts on their manners on here.


General Comments

Well the good point is Royal Sun Hotel was open, their sister hotel that we had booked into the Santa Susanna aparthotel was closed when we arrived so thanks to an helpful taxi driver we were diverted to here for no extra charge. Best point being Its right next to the beach, I suppose that's about all I can say that's good for it. But if you had children, they did have a good children's rep Completely dotty one mind you. But for what I paid for an all inclusive I suppose it's cheap and cheerful. Royal Sun Hotel Definately not a 4* in my mind. I've stayed at better two star places and felt more welcome. The staff could really do with customer services training.


Rating 4

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