Orange Pay Monthly Review

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Orange Pay Monthly
1.5 stars
Average rating for this product is: 1.5 out of 5

From 2 ratings and 29 reviews

Thumb down 17% of users recommend this product

Best Price: £FREE !

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minibiatch's Review of Orange Pay Monthly

17th May 2005

Overall Rating

2.5 stars
  • Value for money
    0.5 stars
  • Tariff Features
    2 stars
  • Time spent with Tariff
    Over 1 Year
Good Points


Bad Points

Rude "customer service", unhelpful


General Comments

I've been with Orange for just over 18months on pay monthly (30 quid for 200 free minutes and 500 free texts). Checked my bill yesterday to find I'm being charged 70 quid; my "free" texts are no longer free! Phoned Orange and eventually was told by a very rude man that the free 500 texts was only on offer for the first 18 months and that this was in my terms and conditions.
Fair enough if this was me not reading the tiny small print, but I upgraded my phone 2months ago and the guy I spoke to then told me everything would stay the same- didn't mention I would have to start paying stupid amount of money few months down the line. Of course, I'm now tied to a new contract I have to pay to get out of!

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Members' Comments onminibiatch's Review

  • Pauly12 Rank: Staff Sergeant on 4th Jun 2005

    Hi, Phone Orange back, Orange have moved the goal posts, and have realised the errors of thier ways, and giving them back to customers as GOODWILL, Trust me, I work for Orange!! ;o)

  • minibiatch Rank: Lance Corporal on 7th Jun 2005

    I sent them a letter complaining about what had happened and asking them to cut me off free of charge; they've extended the free text as "goodwill"!!!! Haha

  • Pauly12 Rank: Staff Sergeant on 7th Jun 2005

    cool - so it all worked out in the end!!